As we watch the leaves turn and snowflakes fall, the Customer Care Department would like to share some helpful reminders for weather-sensitive issues. We recommend reviewing our New Home Care Guidelines document for additional information.
Please take a moment to help ensure your home is ready for the seasonal changes.
As we prepare for the upcoming cold season, meteorologists are predicting we could experience another frigid winter. Unfortunately, this puts every home at risk for frozen pipes. When the temperature drops below 32°F, water pipes can freeze. Frozen pipes can burst and flood the home when they thaw. When a pipe bursts from the freeze, you will either hear or see the water leaking out. If you suspect a frozen water pipe, please turn off the water at the main shut-off value to stop flooding and water loss should a pipe burst. Please note that frozen or burst pipes are only warrantied during the first year of coverage, if the temperature at the time of damage is zero degrees Fahrenheit (0°F) or above and not due to a lack of homeowner maintenance or heat.
Here are some tips you may want to consider in order to protect your home:
Suggestions to prevent frozen pipes:
During extremely low temperatures:
When leaving the home for an extended time during cold weather it is best to:
If the temperature drops to below zero for an extended period, it is possible that pipes may still freeze if the above precautions are taken.
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