Contact the Customer Care Department
Have a Question After You Move In?
If you notice anything with your plumbing, heating, or cooling systems, our team is here to help. Submitting a service request is simple, and our team will guide you through the next steps quickly and clearly.
During Normal Hours
Western Michigan Customer Care Department
Muskegon, Ottawa, Kent, Ionia, Montcalm, Allegan, Barry, Van Buren, Kalamazoo, Calhoun, Branch, St. Joseph, Cass, Berrien
Southeast Michigan and Mid Michigan Customer Care Department
Clinton, Eaton, Ingham, Jackson, Hillsdale, Lenawee, Livingston, Washtenaw, Oakland, Lapeer, Genesee
Indiana Customer Care Department
Lake, Porter, LaPorte, St. Joseph, Elkhart, LaGrange, Steuben, DeKalb, Allen, Huntington, Marshall, Fulton
Ohio Customer Care Department
Williams, Defiance, Paulding, Henry, Wood, Lucas, Sandusky, Seneca
If you are a New Homeowner in need of a warranty request, please fill out our Online Warranty Request Form.
After Normal Hours:
In the event of an evening or weekend emergency which poses an immediate health or safety issue, the after hours pager number is available to you to request emergency service. This number is 1-866-644-4919. An Allen Edwin Homes representative will return your page as soon as possible. If it is determined the request is an emergency, appropriate action will be taken.
In the event of an Emergency
Fire: DIAL 911
Whole House Power Outage: Contact your local utilities provider.
Gas Leak: Contact your local utilities provider.
No Water: Contact your local water department
What You Can Expect
Responsive support when it matters most
Service requests related to covered plumbing, HVAC, structural components, and other key systems are reviewed and prioritized so homeowners receive timely communication and next steps.Clear warranty expectations
We provide guidance on response times, follow up, and what to expect throughout the warranty service process.Detailed checks before closing
Before move in, each home goes through inspections and testing across major construction and mechanical systems, including foundation, framing, plumbing, electrical, and HVAC components.Built for long term performance
Homes are built using proven construction practices, quality materials, and energy efficient systems designed to support comfort, durability, and efficiency over time.Upfront system information
Structural features, plumbing rough ins, system layouts, and selected options are reviewed so buyers understand what is included and how the home is designed to function.Homeowner guidance after move in
After closing, homeowners receive helpful information on seasonal maintenance, mechanical systems, warranty service, and how to request support when something needs attention.Architectural Control Committee (ACC)
The Architectural Control Committee ensures that all projects adhere to the governing documents and restrictions, promoting consistency and uniformity throughout our communities. Any exterior modifications to your home or property require ACC review and approval before starting any work.
You can submit your requests online Here or by completing and returning this form to the Architectural Control Committee. Please include a bird’s eye view drawing that shows the location and dimensions of the proposed changes, along with any additional supplemental information. For questions regarding the ACC form or process, please contact us at ACC@allenedwin.com